Terms & Conditions

Tsquare is a registered Trust & Corporate Services Provider. By availing services from Tsquare, you acknowledge and agree to comply with the terms and conditions outlined below.

Goods and Services Tax (GST) is applicable to all service fees charged by Tsquare. A GST e-Invoice along with Input Tax Credit will be issued only if the client provides a valid GSTIN at the time of payment. It is the sole responsibility of the client to ensure that the GSTIN is furnished during payment to claim Input Tax Credit.

Any additional statutory or government fees related to incorporation, licensing, trademark registration, or other services, wherever applicable, will be clearly mentioned in the invoice. Such fees will be collected from the client and remitted to the appropriate government authority.

Terms and Conditions Governing the Use of Tsquare Website

Welcome to Tsquare. This website is owned and operated by Tsquare. By accessing this website and using the information, tools, services, and resources provided, you agree to abide by the terms and conditions stated herein, along with the terms mentioned in our Privacy Policy.

Tsquare reserves the right to modify or update these Terms and Conditions at any time without prior notice. It is the user’s responsibility to periodically review this page for changes. Continued use of the website after any modifications constitutes acceptance of the revised terms.

Responsible Use and Conduct

To access certain resources or services, users may be required to provide personal or business-related information such as identification details, email address, phone number, or other contact information. You agree that all information submitted will be accurate, complete, and kept up to date.

You are responsible for maintaining the confidentiality of your account login credentials and for all activities carried out under your account. Tsquare’s service responsibility is deemed complete once access to its platform or service is provided. Any subsequent actions, compliance obligations, or outcomes related to the service rest entirely with the client.

Accessing or attempting to access Tsquare’s resources through unauthorized methods, including automated, unethical, or unconventional means, is strictly prohibited.

Any activity that disrupts, damages, or interferes with the functioning of the website, servers, or connected networks is not permitted.

Copying, reproducing, distributing, selling, or reselling any part of Tsquare’s content, tools, or resources without authorization is strictly prohibited.

You accept full responsibility for any losses, damages, or legal consequences that Tsquare may incur due to unauthorized actions performed by you, whether directly or indirectly.

User Communication and Content Guidelines

Tsquare may offer interactive features such as blog comments, reviews, forums, chat facilities, or social media integrations. Content posted through these channels is generally not pre-monitored. Users are solely responsible for ensuring ethical and lawful use of such communication tools.

By submitting or sharing content on the platform, you agree not to post or distribute any content that:

• Is unlawful, threatening, defamatory, abusive, misleading, obscene, offensive, or inappropriate in nature
  
• Violates intellectual property rights including trademarks, copyrights, or proprietary rights
  
• Contains unauthorized promotions, advertisements, or spam
  
• Impersonates any individual, organization, or Tsquare employee or representative
  

Tsquare reserves the right to remove any content that violates these terms or applicable laws.

Content Removal and Ownership Rights

Tsquare reserves the absolute right, at its sole discretion, to remove or restrict access to any content that is deemed to be in violation of this User Agreement. This includes content that is considered offensive, harmful, misleading, inaccurate, objectionable, or that infringes upon the intellectual property rights of any third party, including copyrights or trademarks.

Tsquare shall not be held responsible for any delay or inability to remove such content. If you submit or publish content that is later removed by Tsquare, you expressly consent to such removal and waive any claims against Tsquare arising from the same.

Tsquare does not accept responsibility or liability for content posted by users or third parties on the website. However, any content submitted by you through public or open communication tools on the Tsquare platform, provided it does not violate third-party rights, shall become the property of Tsquare. By posting such content, you grant Tsquare a perpetual, irrevocable, worldwide, royalty-free, and exclusive license to use, reproduce, modify, adapt, translate, publish, display, and distribute the content in any manner it deems appropriate.

This provision applies only to content shared through public communication features and does not apply to personal or business information submitted during registration or service usage. All such information is governed by Tsquare’s Privacy Policy.

Indemnification

You agree to indemnify, defend, and hold harmless Tsquare, its affiliates, partners, directors, officers, employees, agents, licensors, and associated entities from any claims, liabilities, losses, damages, expenses, or costs, including reasonable legal fees, arising from your violation of this User Agreement or failure to comply with obligations related to your account.

Tsquare reserves the right to assume exclusive control of the defense of any matter subject to indemnification. In such cases, you agree to provide full cooperation as reasonably required by Tsquare.

Privacy Policy

Your privacy is important to us. Tsquare has implemented a comprehensive Privacy Policy that explains how personal and business information is collected, used, processed, stored, and protected. This Privacy Policy forms an integral part of this User Agreement.

Users are encouraged to review the Privacy Policy in full to understand how their information is handled.

Limitation of Warranties

By accessing and using the Tsquare website, you acknowledge and agree that all services, information, tools, and resources are provided on an “as is” and “as available” basis. Tsquare makes no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, suitability, or availability of its resources.

Limitation of Liability

To the maximum extent permitted by applicable law, Tsquare shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from your use of the website or services. This includes, but is not limited to, loss of data, business interruption, service suspension, system downtime, or loss of access.

Any claim against Tsquare shall be strictly limited to the amount, if any, paid by you for the specific service giving rise to the claim.

Copyrights and Trademarks

All content and materials available on the Tsquare platform, including but not limited to text, graphics, website name, source code, images, and logos, are the exclusive intellectual property of Tsquare and are protected under applicable copyright and trademark laws.

Any unauthorized use of this content, including reproduction, redistribution, modification, display, or transmission in any form, is strictly prohibited unless prior written permission is obtained from Tsquare.

Termination of Use

You agree that Tsquare may, at its sole discretion, suspend or terminate your access to the website or any part of its resources at any time, with or without notice, for any reason, including violation of this User Agreement.

Any activity suspected to be unlawful, fraudulent, or abusive may result in immediate termination of access and may be reported to relevant law enforcement authorities. Upon termination, your right to use Tsquare’s resources will cease immediately, and Tsquare reserves the right to remove or delete any data, account information, or records associated with your usage.

Governing Law and Jurisdiction

This website is operated and controlled by Tsquare from its offices in the state of Tamil Nadu, India. By accessing or using this website, you agree that all matters relating to its use and the purchase of services shall be governed by the laws of Tamil Nadu, India, without regard to conflict of law principles or the United Nations Convention on Contracts for the International Sale of Goods.

You further agree that any legal proceedings arising out of or related to this User Agreement shall be subject to the exclusive jurisdiction of the courts located in Tamil Nadu, India. You expressly waive any objections related to jurisdiction, venue, or inconvenient forum.

Cancellation and Refund Policy

Once payment has been successfully completed, cancellation of services is not permitted. Refunds shall not be issued except in cases where Tsquare cancels the service or fails to deliver the agreed service.

Disclaimer of Guarantee

Unless expressly stated otherwise, Tsquare expressly disclaims all warranties and conditions, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, please feel free to contact us using the details provided below.

Company Name:
[Your Company Name]

Registered Office Address:
[Office Address Line 1]
[Office Address Line 2]
[City, State, PIN Code, Country]

Phone:
[Contact Number]

Grievance Officer:
[Grievance Officer Name]

Grievance Contact Number:
[Grievance Officer Phone Number]

Email:
[Support / Contact Email Address]

Terms & Conditions Applicable to the Tsquare Ledgers Software

Introduction

This Privacy Commitment applies to all personal information and sensitive personal data or information, including confidential information (“Customer Information”), relating to customers, prospective customers, and other users (“Customer(s)” or “you”) of the Tsquare Ledgers Platform operated by Tsquare and its affiliates or group entities (collectively referred to as “Tsquare”, “we”, “our”, or “us”).

While accessing or using our website, mobile applications, software solutions, custom extensions, or availing services through online or offline channels, third-party platforms, electronic communications, or any other modes introduced by Tsquare from time to time (collectively referred to as the “Services”), Tsquare may collect, receive, store, process, use, retain, transfer, or otherwise handle Customer Information.

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Commitment and consent to the collection, storage, usage, processing, transfer, and retention of your Customer Information as described herein.

Tsquare is committed to safeguarding the privacy of its Customers and has implemented appropriate technical, administrative, and organizational measures to protect the confidentiality and security of Customer Information and its transmission.

Customer Information

Customer Information includes, but is not limited to, the following categories of personal data and sensitive personal data that Tsquare may collect, store, use, process, transfer, or otherwise handle in accordance with applicable laws:

Personal and Usage Data

This may include your name, user identification details, signatures, email addresses, phone numbers, residential or business addresses, identity or KYC documents (such as Aadhaar or PAN), biometric data where applicable, communication records, device information, location data, and information relating to how you access or use the Services.

Financial Information

This may include details related to bank accounts, payment information, transaction history, billing details, sales records, tax-related data, expense records, and other financial information necessary for providing the Services.

Marketing and Communication Preferences

This includes your preferences regarding marketing communications, promotional messages, service-related notifications, and preferred communication channels.

You are responsible for ensuring that all Customer Information provided to Tsquare is accurate, complete, and up to date. Tsquare shall not be responsible for any errors, omissions, or inaccuracies in the information provided by you, except where such information has been verified through legally prescribed KYC processes supported by valid documentation.

Where permitted by law, Tsquare makes reasonable efforts to provide Customers with the ability to access, review, and correct inaccurate or incomplete Customer Information, subject to applicable legal and regulatory requirements.

Collection of Customer Information

Tsquare collects Customer Information where necessary to provide access to the Services, fulfill contractual obligations, and comply with applicable laws and regulations. If you choose not to provide the requested Customer Information, it may limit our ability to deliver certain features or perform obligations under our agreement with you. In such cases, Tsquare may be required to restrict, suspend, or terminate your access to all or part of the Services.

Methods of Collection

Information Collected Through Direct Interaction

Tsquare may collect Customer Information that you voluntarily provide while using the Services or communicating with us, including but not limited to situations where you:

• Create or register an account on the platform
  
• Use the Services or perform activities related to the Services
  
• Opt in to receive marketing or service-related communications
  
• Report issues, submit feedback, raise support requests, or contact us for assistance
  

Information Collected Through Automated Technologies

When you access or use the Services, Tsquare may automatically collect certain technical and usage-related data, including device information, browsing behavior, and interaction patterns. This information may be collected using cookies, web beacons, pixel tags, server logs, and similar technologies.

Such data may also be collected when you visit other websites or platforms that use Tsquare’s cookies or related tracking technologies.

Information from Third Parties and Public Sources

Tsquare may receive Customer Information from publicly available sources and from third parties such as service providers, partners, alliance partners, group entities, agents, affiliates, financial institutions, and government or regulatory portals, to the extent permitted by applicable law.

Cookies and Tracking Technologies

The Tsquare Ledgers platform may use analytics tools and similar technologies to understand user behavior and improve service performance. Cookies are small text files placed on your device that help enhance user experience by remembering preferences, enabling efficient navigation, and generating aggregated usage analytics such as frequently visited pages.

Tsquare may also engage third-party service providers to analyze website traffic and usage trends. These service providers may process information collected on Tsquare’s behalf solely for the purpose of improving the Services.

In certain cases, third-party cookies or tracking technologies may be placed on specific pages of the platform. Tsquare does not control these third-party cookies. Any information collected through such cookies is generally aggregated and anonymous.

You may choose to disable or delete cookies by adjusting your browser settings. However, doing so may affect certain features or functionality of the Services. Tsquare is not responsible for cookies placed on user devices by third parties or for data collected through such cookies.

Use of Customer Information

Tsquare uses Customer Information strictly in accordance with applicable laws and contractual obligations. In most cases, Customer Information is used to deliver the Services effectively and to comply with legal or regulatory requirements.

Without limitation, Tsquare may use Customer Information for the following purposes:

• To verify your identity, register you as a Customer, and create, manage, and operate your account(s)
  
• To provide, operate, and maintain the Services
  
• To process payments and transactions carried out through the Services
  
• To comply with statutory, regulatory, or legal obligations
  
• To manage, secure, and protect our business operations and the Services, including system maintenance, troubleshooting, testing, analytics, and internal administration
  
• To identify, prevent, and mitigate fraud, security risks, and unauthorized activities
  
• To perform obligations arising from agreements entered into or proposed with you
  
• To respond to legal notices, court orders, or regulatory requests, and to establish, exercise, or defend legal rights
  
• To enhance customer support and efficiently respond to service requests and inquiries
  
• To improve service functionality, performance, and user experience based on feedback and usage data
  
• To communicate with you regarding service updates, changes, notifications, and information related to the Services you have availed
  
• To share occasional business updates, announcements, or information related to Tsquare or the Services
  
• To monitor usage patterns and personalize your experience on the platform
  
• To promote, market, and advertise the Services, subject to applicable consent requirements
  
• To improve overall business operations and service delivery
  
• To conduct internal training, skill development programs, and AI-based training initiatives
  

Disclosure of Customer Information

Tsquare does not disclose Customer Information to third parties except where such disclosure is necessary or permitted for the following purposes:

• To provide, operate, and support the Services, including for the purposes described under the Use of Customer Information section
  
• To comply with applicable laws, regulations, legal processes, or governmental requests
  
• To protect and defend the rights, interests, or property of Tsquare, its affiliates, or group entities
  
• To enforce the terms and conditions governing the Services
  
• To safeguard the interests of Tsquare, its affiliates, group companies, users, stakeholders, or other concerned parties

Sharing of Customer Information

Tsquare limits the collection and use of Customer Information strictly to what is necessary to deliver efficient and effective Services. Customer Information may be shared, stored, or transferred to third parties on a need-to-know basis, subject to appropriate confidentiality obligations, contractual safeguards, and compliance with applicable laws.

Such third parties may include Tsquare’s affiliates, group companies, successors, service providers, vendors, and partners engaged for the purpose of delivering Services or providing related information. These may include, but are not limited to, partner banks, professional service providers, vendors, social media platforms, technology service providers, data storage and analytics providers, consultants, and legal advisors. All such third parties are permitted to use Customer Information solely for the intended purposes or as required under contractual obligations.

Tsquare may also share, disclose, or transfer Customer Information, in whole or in part, with affiliates, group entities, government authorities, or other third parties where required by applicable law or for purposes such as verification, credit reporting, statistical analysis, credit scoring, or risk management. Customers acknowledge and agree that Tsquare shall not be held liable for such lawful disclosures.

Storage and Transfer of Customer Information

Tsquare complies with applicable laws and internal policies relating to the storage and transfer of Customer Information. As part of your use of the Services, Customer Information may be transferred to or stored in locations outside your country of residence.

Such transfers may occur where Tsquare’s servers, vendors, partners, or service providers are located in different jurisdictions. Tsquare ensures that any recipient of Customer Information is subject to appropriate confidentiality and data protection obligations and that access to and processing of such information is carried out in accordance with contractual terms, applicable laws, and Tsquare’s instructions.

Retention of Customer Information

Tsquare retains Customer Information only for as long as necessary to provide the Services and to comply with applicable legal, regulatory, or contractual obligations. This may include retaining information for account management, addressing user queries or disputes, or complying with statutory record-keeping requirements.

Customer Information may also be retained where required for legitimate business purposes such as fraud prevention, financial crime detection, enforcement of contractual rights, or defense of legal claims.

Where Customer Information is no longer required, Tsquare makes reasonable efforts to securely delete or destroy such information in accordance with its internal data retention and disposal policies.

Security of Customer Information

Tsquare takes reasonable and appropriate technical and organizational measures to protect Customer Information from unauthorized access, loss, misuse, or disclosure. Security practices are aligned with applicable legal requirements and industry standards, including the use of secure encryption methods for data transmission.

Customers are required to cooperate with Tsquare in maintaining the security of their Customer Information. Users are advised to create strong passwords using a combination of letters, numbers, and special characters, and to keep login credentials strictly confidential. Passwords should not be shared, written down, or stored in a manner that could allow unauthorized access by third parties.

Updates to This Privacy Commitment

Tsquare may update this Privacy Commitment from time to time to reflect changes in legal requirements, business practices, or service offerings. By continuing to use the Services after such updates, you acknowledge and consent to the revised Privacy Commitment.

We encourage you to review this Privacy Commitment periodically to stay informed about how we protect and manage Customer Information.

Opt-In and Opt-Out Policy

By sharing your contact details, including but not limited to your email address, phone number, or social media identifiers, you expressly consent to receive communications from Tsquare. These communications may include service-related updates, promotional messages, newsletters, offers, and other relevant information through email, SMS, RCS, WhatsApp, or other electronic channels.

You understand that this consent is voluntary and may be withdrawn at any time by using the unsubscribe option provided in our communications or by contacting us directly through the available support channels.

Refund and Cancellation Policy

30-Day Satisfaction Commitment

If you are not satisfied with the Services, you may request a refund within 30 days from the date of payment. Requests made after this period may be processed in the form of service credits, which can be used toward future services offered by Tsquare.

Before processing any refund, Tsquare will make reasonable efforts to complete the service to the best of its ability.

Cancellation Policy

In the event of service cancellation due to dissatisfaction, a cancellation fee of 20% may be applicable. This fee will not apply if the client opts to change the service instead of cancelling.

All refunds are subject to a minimum cancellation deduction of 20%. Any expenses already incurred by Tsquare in delivering or partially completing the service may also be deducted at the company’s discretion.

Under no circumstances shall the refund amount exceed 80% of the total service fee paid by the client.

Change of Service

Clients may request a change of service after 30 days from the date of purchase. Approval of such requests will be subject to service feasibility and internal assessment.

Requesting a Refund

To initiate a refund request, clients must log in to their Tsquare account and raise a request through the available support or live assistance options. A written request containing relevant transaction and service details must also be submitted through the official support communication channel.

Refunds are generally processed within 3 to 5 weeks from the date of request, provided all required information and verification details are submitted correctly.

Contact and Grievance Redressal

If you have questions, concerns, or feedback regarding this Privacy Commitment or the handling of your Customer Information, you may contact Tsquare through the designated grievance redressal mechanism. Details of the grievance officer or support contact will be made available on the platform.

Terms & Conditions Applicable to Incorporation, Startup, and Registration Services

For bank account opening or payment-related services, your name, contact number, and email address may be shared with the bank selected by you, subject to your explicit consent. The bank retains full discretion to approve or reject the account opening request in accordance with its internal policies and regulatory requirements.

In case you choose to register a Partnership Firm with the Registrar of Firms of the relevant state, applicable government or registration charges will be payable separately. Such charges will be communicated to you in advance.

A maximum of four proposed names may be submitted in a single RUN name approval application.

Authorised capital refers to the maximum number of shares a company is permitted to issue at any given time and may be increased as required in the future. Paid-up capital represents the actual amount invested by shareholders and may be as low as a nominal value.

Fees payable to the Statutory Auditor shall be borne by the client and paid directly to the independent auditor appointed by the Board of Directors. Every company is required to appoint an independent Statutory Auditor of its choice within 30 days from the date of incorporation.

Tsquare provides two Digital Signature Certificate (DSC) Hyper Tokens along with assistance for KYC verification and DSC shipping as part of the incorporation package. As per the guidelines issued by the Certifying Authority effective 15 July 2024, applicants are required to make direct payment to the Certifying Authority for DSC issuance and KYC processing.

Additional authorised capital may be opted for at the time of incorporation if required. Charges applicable for increasing authorised capital will be shared upon request.

Clients are responsible for payment of stamp duty, which varies based on the state of incorporation and the authorised capital of the company. Detailed stamp duty charges applicable as per state and capital slab will be communicated separately.

Please note that stamp duties are based on the latest regulations and may be subject to changes. Clients are advised to confirm the current rates at the time of incorporation.

Terms & Conditions Applicable to Intellectual Property Services

The fees quoted for Intellectual Property services are applicable to one class only, unless stated otherwise. Any additional class requested by the client will attract separate charges.

Tsquare and its representatives do not provide recommendations or suggestions for selecting trademark names. Tsquare does not verify name availability nor does it assure or guarantee the successful registration of any trademark.

The accuracy and completeness of information submitted in trademark, patent, or copyright applications are the sole responsibility of the client. Tsquare shall not be liable for any issues arising from incorrect, incomplete, or misleading information provided by the client.

Tsquare shall not be responsible for any objections, refusals, oppositions, hearings, or other complications that may arise during the Intellectual Property registration process. The client acknowledges that such matters are governed by statutory authorities and are outside Tsquare’s control.

Tsquare does not guarantee acceptance or registration of any trademark, patent, or copyright by the relevant Intellectual Property authorities. All applications are subject to examination, discretion, and approval by the respective government offices. While Tsquare will provide reasonable assistance and procedural support, final approval cannot be assured.

The client is responsible for independently monitoring the status of their Intellectual Property application on the official government portals, including the IP INDIA website. Tsquare may provide guidance or support upon request but does not assume responsibility for tracking application status.

Tsquare shall not be held liable for Show Cause Hearings, objection proceedings, or any subsequent actions initiated by the authorities. The client agrees that such proceedings are beyond Tsquare’s scope of control or influence.

Tsquare is committed to maintaining the confidentiality of client data and information. Disclosure shall be made only if required by law or pursuant to an order from a court, regulatory authority, or governmental body.

Terms & Conditions Applicable to Tax and Compliance Services

Tsquare provides tax and compliance services strictly based on the service package selected by the client. Invoices for such services will be raised periodically in accordance with the agreed scope of work.

The final cost of services shall depend on the Goods and Services Tax (GST) scheme opted for by the client with the relevant tax authorities and may vary accordingly.

Verification of Income Tax Returns by a Chartered Accountant, where required, will be charged separately and is not included unless expressly mentioned.

The client is solely responsible for reviewing and confirming the accuracy, completeness, and reliability of all information, documents, accounting records, and particulars provided for returns and filings prior to approval and submission. The client is also obligated to disclose all material and relevant information required for compliance.

Tsquare shall not be held liable for any issues, discrepancies, penalties, or consequences arising from incorrect, incomplete, or misleading information furnished by the client.

All client data and information shared with Tsquare will be treated as confidential and will not be disclosed to third parties without the client’s consent, except where disclosure is required by law, court order, regulatory authority, or professional obligation.

Where the client provides specific consent or sets conditions for disclosure of confidential information, Tsquare shall disclose such information strictly in accordance with the permitted scope and instructions, unless otherwise directed in writing by the client.

The client shall be responsible for payment of all applicable government fees, statutory charges, penalties, audit fees, and taxes on an actual basis. Tsquare professionals shall be responsible only for the preparation of accounting records, returns, and statutory filings as per the agreed engagement.

Clients must provide timely and reasonable access to relevant personnel, documents, and records and are responsible for ensuring that all information supplied is accurate and complete.

Any advice or guidance provided by Tsquare is based on professional judgment formed from an understanding of the client’s specific facts and circumstances and should not be construed as a guarantee of outcome.

The client is responsible for being aware of statutory due dates and compliance requirements under applicable laws, rules, regulations, and acts. The client shall be solely liable for any penalties, interest, or losses resulting from non-compliance or delayed compliance.

Pricing for GST Returns, TDS Returns, Income Tax Returns, and PF Returns is applicable to businesses with an annual turnover of up to INR 25 lakhs and a workforce of up to 25 employees. Businesses exceeding these limits may be subject to additional charges.

Additional Terms for Partnership, Company, and LLP Compliance

Additional service-specific terms and conditions may apply to Partnership Firms, Companies, and Limited Liability Partnerships based on the nature, size, and complexity of compliance requirements. Such terms will be communicated separately, wherever applicable.

Additional Terms for Winding Up – Company / LLP

A company is eligible for strike-off if it has not commenced business within one year of incorporation, or if it has remained inactive for two consecutive financial years without applying for dormant status under Section 455, and has no recorded transactions, income, assets, or liabilities during such inactive period.

If a company has received STK-1 or STK-5 notices, all pending statutory and regulatory compliances must be completed before filing Form STK-2. Commencement of Business is mandatory for submitting STK-2. All directors must provide unanimous consent for removal of the company’s name from the Registrar of Companies and must sign all required documents.

The Directors’ DIN e-KYC and Digital Signature Certificates (DSC) must remain valid and active until the company’s status reflects “Under Process of Strike Off” on the Ministry of Corporate Affairs portal.

The company should not close its current bank account if there is a possibility of receiving refunds, chargebacks, incentives, or subsidies. The winding-up process may be initiated only after all such receivables have been credited to the account to avoid financial loss. Once all expected amounts are received, the bank account may be closed and the winding-up engagement may proceed.

Closure of the current bank account and cancellation of registrations such as Professional Tax, Import Export Code (IEC), Trademark, ESI, and PF must be carried out by the authorized director through offline procedures with the respective authorities.

A company shall not be eligible for strike-off if it has changed its name, shifted its registered office to another state, disposed of property or rights (subject to prescribed conditions), or carried out activities other than those necessary for making a strike-off application. Further, a company is ineligible if it has applied to the Tribunal for compromise or arrangement and such proceedings are pending, or if it has been wound up under Chapter XX, whether voluntarily, by the Tribunal, or under the Insolvency and Bankruptcy Code, 2016.

Form STK-2 is not applicable to Section 8 companies, Nidhi companies, subsidiaries, or public limited companies.

Tsquare shall not be responsible for rejection of STK-2 filings where the client instructs submission despite non-fulfilment of eligibility conditions.

Additional charges shall apply if the company’s bank account statements contain more than 100 transaction entries.

Government fees of ₹10,000, along with expenses for stamp paper, notarization, and any applicable taxes, interest, or penalties, shall be borne entirely by the client.

For LLP strike-off, an additional government fee of ₹1,000 shall be payable by the client.

The listed pricing for LLP winding-up services is applicable only to LLPs with no assets and no liabilities.

Any changes relating to the registered office address, email ID, or addition or removal of partners must be completed separately by filing the relevant forms with the Ministry of Corporate Affairs. Additional charges shall apply for such filings.

LLPs are required to file Form 3 within 30 days of incorporation. If this filing is delayed, the applicable penalty must be paid before submitting Form 24 for closure of the LLP with the Ministry of Corporate Affairs.

Terms & Conditions Applicable to Refunds and Cancellations

At Tsquare, we take pride in the quality of services and customer support we provide. We continuously work to enhance our accounting, financial, compliance, and secretarial services delivered through digital platforms. However, if you are dissatisfied with any service, you are encouraged to contact us promptly so that we can review the issue, take corrective action, or, where applicable, provide a refund or service credit for future use.

Not Satisfied? Reach Out to Us

If you are not satisfied with the service availed, you may log in to the Tsquare platform and raise a support request or ticket for the relevant engagement to initiate the refund or resolution process. All such requests are reviewed by senior team members and responded to within a reasonable timeframe.

Refund Policy

Tsquare’s service obligation is deemed fulfilled once access to the platform, tools, or service environment is provided. Any actions, decisions, filings, or outcomes thereafter are the sole responsibility of the client.

Clients are responsible for ensuring the accuracy and correctness of information provided. Tsquare shall not be liable to pay any penalties, taxes, or statutory dues on behalf of clients, nor shall it be responsible for any additional costs incurred by the client in connection with the completion or outcome of the service.

All approved refunds are subject to a 20% cancellation charge.

Procedure for Requesting a Refund

Refund requests must be initiated by logging in to the Tsquare platform and submitting a request through the designated support or engagement communication channel.

All refund requests must be made within 60 days from the date of purchase. Requests submitted after 60 days will not be eligible for a monetary refund and may only be considered for service credits or change of service, at Tsquare’s discretion.

Once all required information is received, including the reason for refund and bank or payment details, refund processing typically takes 4 to 5 weeks.

Change of Service

If you wish to change the service originally purchased to a different service, such a request must be submitted within 7 days from the date of purchase. Approval of service change requests is subject to feasibility and internal review.

Standard Pricing Policy

Tsquare follows a standard pricing structure, under which no additional service fees are charged beyond what is agreed at the time of purchase. However, this standard pricing does not cover any increase in the overall amount payable due to changes in government fees, statutory charges, or expenses incurred by the client for legal documentation, re-filing, or resubmission of applications following rejection by a government authority.

Tsquare shall not be responsible or liable for any additional costs incurred by the client in connection with the completion, correction, or outcome of the service.

Factors Beyond Our Control

Tsquare does not guarantee the outcome or result of any specific procedure or application. Decisions taken by government authorities, such as rejection of a trademark or delay in approvals, are based on statutory requirements and factors beyond Tsquare’s control.

Delays may also occur due to government backlogs or technical issues on official portals such as the MCA, Income Tax, GST, or other regulatory websites. In addition, Tsquare does not guarantee the outcome of services rendered by independent associates or third-party professionals who are not employees of Tsquare.

Such circumstances are outside Tsquare’s control and are not covered under any satisfaction guarantee or refund policy. Delays or rejections caused by government authorities or platforms shall not be considered valid grounds for claiming a refund.

Force Majeure

Tsquare shall not be deemed to be in breach of its service commitments or terms if its performance is delayed, interrupted, or prevented due to events beyond its reasonable control. These events may include, but are not limited to, natural disasters, acts of God, epidemics, pandemics, governmental actions, changes in law, court orders, war, terrorism, civil unrest, labor disputes, system failures, or any other similar circumstances, whether foreseeable or unforeseeable (each a “Force Majeure Event”).

In the event of a Force Majeure Event, Tsquare shall not be liable for any delay or failure in performance arising from such causes.

Cancellation Fee and Service Hold

As Tsquare incurs costs and allocates time, manpower, technology resources, and effort toward service delivery and document preparation, the satisfaction guarantee applies only to service-related issues attributable to Tsquare and not to changes in the client’s circumstances or preferences.

If a client requests that the processing of a service be temporarily paused, the amount paid will be retained as credit in the client’s account and applied once the client is ready to resume the service.

DRAFT for legal review. This text was prepared as a starting point and is not yet in force. Replace the items in [square brackets] and remove this line before publishing.

Applicable law and your rights

Who we are. [Registered entity name], [registered address], GSTIN [GSTIN]. Contact: [email], [phone].

Your information. You agree to provide true, complete and current information and genuine documents. You are responsible for the accuracy of the information submitted in filings made on your behalf. We process your personal data as described in our Privacy Notice.

Fees. The fee for each service, including applicable GST, is shown before you pay. Government fees, late fees and penalties charged by the department are extra unless the service page says otherwise. Refunds and cancellations are governed by our Refund & Cancellation Policy.

Our role. We prepare and submit filings based on the information and documents you provide. Approval, processing times and outcomes are decided by the government department concerned.

Grievances. Complaints can be raised with our Grievance Officer, whose details are shown at the foot of every page and on our Grievance Redressal page. You may also approach the National Consumer Helpline (1915, consumerhelpline.gov.in).

Governing law. These terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, the courts at [city] have jurisdiction.